Refund policy

T&H Managements Return & Refund Policy

At T&H Managements, we are committed to providing high-quality skincare products and ensuring customer satisfaction. If you are not completely happy with your purchase, we are here to help with returns and refunds under the following guidelines.

 

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:
✅ Items must be unused, unopened, and in their original packaging.
✅ Return requests must be made within 30 days of the purchase date.
✅ A proof of purchase (order number or receipt) is required.

 

2. Non-Returnable Items

🚫 Opened or used skincare products (for hygiene and safety reasons).
🚫 Items purchased on final sale, clearance, or with discount codes.
🚫 Free gifts or promotional items are not eligible for returns.

 

3. Return Process

🔹 Request a Return – Contact our customer service at 📧 tnhmanagements@gmail.com with your order details.
🔹 Approval & Instructions – Once approved, we will provide a return shipping label or further instructions.
🔹 Shipping the Item – Securely pack and ship the item within 7 days of return approval.
🔹 Processing – Refunds or exchanges will be processed within 5-10 business days after we receive the returned item.

 

4. Refunds & Exchanges

💰 Refunds will be issued to the original payment method, excluding shipping fees.
🔄 Exchanges are available only for damaged or defective products.
🚨 If your product arrives damaged or incorrect, please contact us within 7 days for a replacement at 📧 tnhmanagements@gmail.com.

 

5. Late or Missing Refunds

Refunds typically reflect in your account within 5-10 business days.
If you haven't received your refund after this period:
🔹 Check with your bank or payment provider as processing times may vary.
🔹 Still need help? Contact our customer support team for further assistance.

 

6. Additional Notes

📌 Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
📌 International returns may be subject to additional processing time and shipping fees.
📌 T&H Managements reserves the right to refuse returns that do not meet policy requirements.

For any return or refund inquiries, feel free to reach out to us at 📧 tnh@tnhelegance.com. We’re here to help! 😊