Shipping policy

Order processing

Orders ship from T&H's U.S. warehouse in Aurora, Colorado. Orders are normally processed within 1–3 business days before shipping.

Shipping methods, costs, and estimates

Available shipping methods, shipping costs, and estimated delivery times are shown at checkout. Delivery times are estimates and are not guaranteed.

Customers receive tracking information whenever tracking is available.

Free U.S. shipping

Free standard U.S. shipping applies to orders of $100 or more.

International orders

For international orders, customers are responsible for customs duties, import taxes, brokerage fees, and other charges imposed by the destination country.

Address accuracy and returned shipments

Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs to be corrected. An order cannot always be changed after processing begins.

If a customer provides an incorrect or incomplete address, refuses delivery, or a package is returned to sender for reasons attributable to the customer, the customer is responsible for any additional shipping or reshipping costs.

Lost shipments

If a package is lost, contact us with your order number and any available tracking information. T&H will work with the carrier to investigate and resolve the issue.

Defective or incorrect products and returns

T&H covers return shipping for defective or incorrect products, consistent with our Return and Refund Policy. Contact us to request return authorization before sending any item. Do not send a return without approval and return instructions.

When an approved return is directed to our return address, use:

T&H Elegance Returns
18555 E Smoky Hill Rd
PO Box 462046
Aurora, CO

Publication of this address does not authorize unsolicited returns.

Business address

T&H Managements LLC
T&H Elegance
27132 E Frost Pl
Aurora, CO 80016
United States

Contact

For shipping questions, email tnh@tnhelegance.com.